We welcome any feedback you have on this publication. The information in this guide was accurate when published. However, the requirements this information is based on can change at any time. Up-to-date information is available at rea.govt.nz. Your lawyer Community Law Centres communitylaw.org.nz Citizens Advice Bureau cab.org.nz Consumer Protection (Ministry of Business, Innovation and Employment) consumerprotection.govt.nz Call us on 0800 367 7322, email us at info@rea.govt.nz or visit us online at rea.govt.nz What happens if you have a problem Where to go for more information You can get more help and information from various places. If you’re worried about the behaviour of your agent, discuss it with them or their manager. All agencies must have in-house procedures for resolving complaints. If you can’t resolve the issue with the agency or you don’t feel comfortable discussing it with them, you can contact the Real Estate Authority (REA).* We can help in a number of ways if your complaint is about the behaviour of a real estate agent. For example, we can help you and the agent or agency to resolve the issue and remind the agent of their obligations under the Real Estate Agents Act 2008. When you contact us, we’ll work with you to help you decide the best thing to do. * Settled.govt.nz is brought to you by REA. Read more about buying and selling a property at settled.govt.nz Settled.govt.nz provides comprehensive independent information and guidance for home buyers and sellers. The New Zealand Residential Property Sale and Purchase Agreement Guide is also available on settled.govt.nz. The guide tells you more about the agreement you sign with the person who buys your property.
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