1 Title 1 2 Commencement 1 3 Scope and objectives 1 4 Interpretation 1 5 Standards of professional competence 1 6 Standards of professional conduct 1 7 Duty to report misconduct or unsatisfactory conduct 1 8 Duties and obligations of agents 2 9 Client and customer care 2 10 Client and customer care for sellers’ agents 3 11 Client and customer care for buyers’ agents 4 12 Information about complaints 5 13 Revocation 5 Contents 1 Pursuant to section 14 of the Real Estate Agents Act 2008, the Real Estate Agents Authority, with the approval of the Minister of Justice given in accordance with section 17 of that Act, and after consultation in accordance with section 16 of that Act, makes the following rules. Rules These Rules make up the Real Estate Agents Authority code of professional conduct and client care. The Rules were made by the Authority and notified in the New Zealand Gazette.1 The rules set minimum standards of conduct and client care that licensees are required to meet when carrying out real estate agency work and dealing with clients. Important note The Real Estate Authority (REA) is the operating name of the Real Estate Agents Authority (REAA). Please note that this publication uses the legal name ‘Real Estate Agents Authority (REAA)’ due to a requirement to maintain consistency with legislation.
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