Our team are encouraged at all times to provide the very best possible service to our clients and customers. If you have received service that you consider has more than met your expectations or which in your view deserves special mention, we would appreciate you letting us know. Feel free to contact our General Manager, Daniel McDonald at firstname.lastname@example.org
McDonald Real Estate Ltd in-house complaint process
McDonald Real Estate Ltd has an established customer complaint process. In the event that the service provided by a salesperson licensee does not meet the expectation of the prospective client, client or customer, those concerns should be addressed in the first instance to the Branch Manager concerned. If a satisfactory outcome is not achieved, the matter may be referred in writing to our General Manager Daniel McDonald at email@example.com who will register the issue as a formal complaint and action it in accordance with the in-house procedures.
Making a Complaint Through the Real Estate Agents Authority
Prospective clients, clients or customers should be aware that they may access the Real Estate Agents Authority complaints process without first using the in-house procedures; and that any use of the in-house procedures does not preclude their making a complaint to the Authority.
The Real Estate Agents Authority can be contacted at their interim mailing address here:
The Real Estate Agents Authority
c/- PO Box 25-063
Through their website here: http://www.reaa.govt.nz
Or via their online contact form here: http://www.reaa.govt.nz/contact-us/